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Support Now! Options

There are many circumstances when you may need support for problems, issues or needs related to video, A/V equipment, Canvas, teaching tools and apps, online course development, or exam scheduling and proctoring. Listed below are support options that Teaching & Learning Technologies offers to the campus community.

 

Help Desk Phone Support

TLT Phone Support 801-581-6112TLT Help Desk: 801-581-6112-option 1

  • Install A/V Technology & Equipment in Learning Spaces
  • A/V Equipment Maintenance & Repair
  • Portable A/V Equipment Checkout
  • Video Production | Recording | Editing | Conversion | Streaming

 

TLT Phone Support 801-581-6112TLT Help Desk: 801-581-6112-option 2

  • Canvas | Tools | Teaching Applications
  • Online Courses | Design | Development
  • Consultations for Faculty
  • Exam Services | Scheduling | Proctoring | Preparations
  • UOnline Center

 

Email Support

Email for Online Class SupportHelp with Canvas for Online Classes: classhelp@utah.edu

Email for Online Class SupportHelp with Exam Scheduling & Proctoring for Online Classes: examhelp@utah.edu

 

A/V Equipment Service Desk

 Walk in Consultations for Faculty and Instructors Location: Marriott Library Faculty Center Suite 1705 (level 1 floor map - enter from inside lobby near west entrance)

  • Hours:  7:30am - 7:00pm, Monday thru Friday
    (while classes are in session and during Finals Week)
    (during class breaks, walk-in hours may vary because of Marriott Library hours)
  • Portable A/V Equipment Checkout
  • A/V Equipment Maintenance & Repair
  • Installed A/V Technology & Equipment in Learning Spaces
  • Video Production | Recording | Editing | Conversion | Streaming

 

TLT Phone Support 801-581-6112A/V Equipment Service Desk Phone Support: 801-581-6112-option 1

 

Go to Request Form for Portable A/V EquipmentSubmit Request Form to Checkout Portable A/V Equipment

Go to Request Form to Checkout Flipped Classroom EquipmentSubmit Request Form to Checkout "Flipped Classroom" Equipment

Go to Request Form to Request A/V Equipment for a Video EventSubmit Request Form to use Portable A/V Equipment in a Video Event or Recording

 

Consultations for Faculty & Instructors

Walk in Consultations for Faculty and InstructorsFaculty Center, Marriott Library Suite 1705 (level 1 floor map - enter from inside lobby near west entrance)

  • TOPICS:
    • Canvas | Tools |Teaching Applications
    • Online Courses | Design | Development
    • Exam Services | Scheduling | Proctoring | Preparations

 

Assistance for Students

Walk in Consultations for Faculty and InstructorsUOnline Center, Marriott Library Suite 1704 (level 1 floor map - enter next to west entrance doors)

  • TOPICS:
    • Canvas Online Courses
    • Exam Services | Scheduling | Proctoring
  • WALK-IN:  Monday - Friday  9:00am - 5:00pm
  • APPOINTMENT:
    •  TLT Phone Support 801-581-6112 801-581-6112-option 2
    •     Virtual appointments may be requested after business hours for off-campus students

 

A/V Equipment Maintenance & Repair

Go to request form for A/V RepairRequest Form for Maintenance or Repair of AV Equipment installed in University campus learning spaces

 

Request More TLT Services Online

Go to request form for A/V RepairMore Online Forms for TLT Services

 

A-Z Index of TLT Services

Go to A-Z Index of TLT ServicesA-Z Index of TLT Services & Deliverables

 

Knowledge Center

Go to TLT Knowledge Center   TLT Knowledge Center:  Tutorials | Articles | News | Information

 

Last Updated: 12/19/16